Privacy Policy & Data Protection
Ethical and rigorous commitment to the security of your personal information and clinical health data.
Last updated: October 14, 2026
1. Identity and Data Controller
Inmunovent (hereinafter, "Inmunovent", "we", or "the Institution"), a pioneer in precision medicine, advanced cellular therapies, and immunotherapy with presence in Mexico and Colombia, is the entity responsible for the processing, custody, and protection of personal data and sensitive personal data collected through our website www.inmunovent.com, clinical evaluation forms, and official digital communication channels.
2. Personal Information and Sensitive Data We Collect
To provide personalized care and conduct initial medical evaluations for each case, we may collect the following categories of data:
- Identification and Contact Data: Full name, email address, phone number (mobile/WhatsApp), country, and city of residence.
- Sensitive Health Data: Prior medical diagnosis, medical history, current symptoms, clinical stages, and diagnostic or laboratory reports shared by the patient or their family for preliminary medical guidance.
- Technical and Navigation Data: IP address, device type, web browser, visited pages, and session duration, collected in aggregated form via analytics tools.
3. Purposes of Data Processing
Data processing is anchored in medical ethics and regulatory compliance. We classify our purposes into:
Primary Purposes (Care and Contact)
- Manage and respond to free initial assessment requests.
- Enable the clinical medical team to analyze eligibility for personalized protocols (dendritic cells, IL-10 modulation, cellular restoration).
- Coordinate medical appointments, consultations, and patient follow-up.
- Provide support and answer questions regarding therapeutic programs.
Secondary Purposes
- Continuous improvement of service quality and website browsing experience.
- Distribution of educational newsletters on biotechnological advances and immunotherapy, provided the user has given voluntary consent (which may be revoked at any time).
4. Express Consent and Medical Notice
By entering health information into our initial assessment forms, you grant express and informed consent for it to be processed exclusively by authorized clinical and care support staff.
5. Security, Custody, and Professional Secrecy
We implement technical, physical, and administrative security measures designed to safeguard personal data against damage, loss, alteration, destruction, or unauthorized access. All medical and clinical support personnel at Inmunovent are bound by strict obligations of professional secrecy and medical confidentiality.
6. Data Transfers and Disclosures
Inmunovent does not sell, rent, or trade your personal or clinical data with third parties. Data transfers occur strictly in the following circumstances:
- To affiliated biotechnology laboratories and clinical health centers directly involved in preparing or administering the patient's therapeutic protocol.
- To technology vendors acting as data processors under strict confidentiality agreements (secure web hosting, HIPAA/ISO-compliant CRM).
- To competent judicial or health authorities when required by formal, justified legal mandates.
7. Exercise of ARCO Rights and Habeas Data
Pursuant to applicable legislation in Mexico (Federal Law on Protection of Personal Data Held by Private Parties - LFPDPPP) and Colombia (Statutory Law 1581 of 2012 on Habeas Data), you have the right to:
- Access your personal data in our custody and learn about its processing terms.
- Rectify your data if inaccurate, incomplete, or out of date.
- Cancel or Delete your data when you consider it is no longer necessary for the stated purposes or upon conclusion of care.
- Object to data processing for specific auxiliary purposes (such as educational communications).
Para ejercer cualquiera de estos derechos, envía una solicitud escrita al correo electrónico privacidad@inmunovent.com indicando tu nombre, documento de identidad y el derecho que deseas ejercer.
8. Cookie Usage
Our web portal uses technical and analytical cookies to optimize performance and improve user browsing experience. You may configure or disable cookies at any time through your browser settings without restricting access to core educational and medical content.
9. Data Retention Periods
Contact details will be kept for as long as communication is active or until deletion is requested. Health and medical data will be preserved in accordance with the mandatory statutory retention periods established by Mexican and Colombian healthcare regulations for clinical medical records.
10. Amendments to this Privacy Policy
Inmunovent reserves the right to update this Privacy Policy to comply with legislative reforms or enhancements in our clinical and technical practices. Any updates will be published promptly in this section.
11. Contact Channels
If you have questions, concerns, or wish to request further details regarding the handling of your personal data, you may reach our privacy officer through:
- Correo electrónico: privacidad@inmunovent.com o contacto@inmunovent.com
- Sede México: Av. Ciencia Médica 405, Piso 8, Ciudad de México.
- Sede Colombia: Atención y coordinación clínica para pacientes en Bogotá y principales ciudades.